A&E at Bradford Royal Infirmary
On the 4th, 5th, and 6th of May 2016, members of the Healthwatch team and a selection of volunteers visited the Accident and Emergency department (A&E) at Bradford Royal Infirmary.
Over a total of 30 hours, the Healthwatch team spoke to many patients, families and staff and observed the delivery of the service. We also analysed data from a small number of patients who completed and returned the questionnaire of their own accord.
- Almost three quarters of people rated staff attitude in the A&E department as 'excellent' or 'good'.
- Half of people we spoke to rated their experience of the department overall as 'excellent' or 'good'.
- Many people spoke very highly or the care and treatment they received.
- Waiting times were the biggest issue, with two thirds of people saying that waiting times were 'poor' or 'very poor'.
- Frustration around waiting times was expressed more strongly when people were not told about what was happening or the reasons for any delay.
- People felt that staff were working very hard and that there may not be enough staff in A&E to meet demand and provide excellent care.
- The building work had an obvious impact on patient experience, but people understood this and were mostly positive about the refurbishment.
- Over two thirds of people told us that they had received advice from another source before deciding to attend A&E – most of these had been advised to attend by their GP practice.
- Around a quarter of people said they had not received all the information or advice they would have expected when being discharged from A&E.