• Text size
  • A
  • A
  • A
Giving you a voice on health and social care

Communications & Insight Officer

Communications and Insight Officer
£23,000 per annum - full time

We’re a small team with a big job to do, and this varied and interesting role is vital to ensuring we make a difference to health and care in Bradford.

You would be the key person in ensuring the work we undertake and the impact we make is communicated across the community, services and stakeholders of Bradford and District. Utilising all communication channels and methods.

You will support us to collect and understand what people tell us about their experiences of health and care, and what they believe should be different.

With strong data analysis, communication and creative skills, you’ll work in close partnership with health and care services and with local voluntary sector partners, to make sure people’s voices are heard in decisions that affect them.


Our vision

We believe that by listening to local people, understanding their experiences, and involving them in decisions, health and social care can be better for everyone.

We strive for equal access, outcomes, and treatment for everyone using health and social care services in our district.

By helping people find the information they need, and connecting them to advice or support, we help people make positive choices and have healthier lives.

All of our work is informed by our values:

 Healthwatch Values - Inclusive, Influential, Independent, Credible, Collaborative 





About the organisation

Healthwatch has been established in every local authority area in England since April 2013, and our functions are established by statutory guidance:

• Help people find the information they need to make choices and get the most from health and social care services;

• Listen to people’s views about their needs or experiences, and make sure these views are heard by those setting up and delivering services;

• Get local people involved in how health and social care services are planned and provided, leading to improvements for all;

• Produce reports and recommendations which influence the way services are designed and delivered at both a local and national level.

Healthwatch Bradford and District is an independent organisation set up to help local people get the best from health and social care services across the district.  We are a consumer champion and are here to give people a voice – improving services today and shaping them for the future. Our sole purpose is to help make care better for people, we are here to:

• Listen to what people think about the services that they use.

• Share people’s views with those that have the power to make change happen.

• Signpost to the services that are available locally. Healthwatch Bradford and District is here to make sure local people get the best from health and social care services. 

Healthwatch Bradford and District has strong relationships with decision makers in health and care; we know they take us seriously, value our independent insight, and act on what we say. Everything we say and do is informed by our connections to the people and communities of Bradford District. People’s views come first – especially those who find it hardest to be heard.

The contract for Healthwatch Bradford and District was re-awarded to KIVCA in August 2016. In April 2017, KIVCA merged with two other local organisations – Bradford CVS and Shipley & Bingley Voluntary Services – to form a district-wide charity Community Action Bradford and District. Community Action Bradford & District is an umbrella body for voluntary organisations, with offices in Bingley, Bradford, Ilkley and Keighley, providing outreach support across the district. The Healthwatch contract transferred to Community Action Bradford and District in 2017.

You can read more about the organisation and our work on this website.


How to apply

Please complete the application form and equal opportunities form as fully as you can, providing the information requested and addressing the requirements of the post.

Job Description

Person Specification

For more information or an informal discussion about the post, ring Neil Bolton-Heaton, Healthwatch manager on 01535 665258 or email neil@healthwatchbradford.co.uk

Closing date for applications is 12.00 (midday) on Monday 22nd October 2018.  If you have not heard anything by the end of Friday 26th October 2018, please assume you have not been selected for an interview.

Interviews to be held on 8th November 2018 in Keighley.

Please return completed applications to debraa@cabad.org.uk or by post to Healthwatch Bradford and District, Central Hall, Alice Street, Keighley BD21 3JD and marked ‘Healthwatch Recruitment’.

We look forward to hearing from you and thank you in advance for your interest in this post.

Subscribe to our mailing list