Watch this alternative guide from The King's Fund to find out how the NHS works and what's changing.
Find out how people have helped make a difference by sharing their ideas about improvements to services in our annual report.
You can help us make an even bigger difference over the next year by sharing your feedback.
Sharing your views with Healthwatch gives you a powerful voice to improve the health and social care services that matter to you.
Tell us what's going on in health and social care services in your area, and we'll make sure your voice is heard.
Speak out and make a difference
To complement our 2015/16 Annual Report, we made some short films about our work and the people who make it possible.
Watch this video to hear volunteers talking about making a difference to the services that matter to them.