Last year, Healthwatch gathered views about GP practices for our Invisible at the Desk report; along with problems in getting appointments, many people had encountered unhelpful or disrespectful reception staff.
In reponse, two local CCGs are now rolling out customer care training, to help staff ‘make each patient feel valued and at ease’. Read more...
Young volunteers 'walk about' at BRI
Four young Healthwatch volunteers were invited to spend time looking around children's wards at Bradford Royal Infirmary. One of our volunteers has written a report about their visit, which you can read in full here.
The Trust have created an action plan to address the issues that our volunteers raised and really welcomed the young people's views.
Get involved, become a Healthwatcher today
Signing up to be a Healthwatcher gives you a powerful voice to improve the health and social care services that matter to you.
As a Healthwatcher you'll tell us what's going on in health and social care services in your area, and also tell us about the experiences of your friends, family, and community.
Our British Sign Language video with subtitles explains more about Healthwatch and how to get involved with us in Bradford and District.