Feedback Analysis July-September 2020

Quarterly analysis of feedback & comments given to Healthwatch Bradford & District by and on behalf of health service users during July-September 2020.
Feedback analysis July-September 2020

Findings

Our findings include:

  • Higher levels of feedback in this quarter of 2020 than same period in 2019
  • Two thirds of all feedback was about primary services such as GP and Dentistry
  • Comments about services more than twice as likely to be negative as positive
  • Difficulties of access to dental services were the most frequent topic under Subject heading
  • 21% of comments specifically referred to COVID-19 as the main topic.
Feedback analysis July-September 2020

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